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Support

ACCOUNT AND LOGIN

Q: I am unable to login

A: If you are unable to log in, make sure that you are using the correct username and password. Check your confirmation email to make sure you typed everything as seen in that email, because the login is case sensitive. If that does not work, try to a blank username and password, then submit your correct login. If you still cannot login, visit the password reset form or contact us at support@thelifeerotic.com

Q: I forgot my password

A: If you forgot your password, you can try the password reset form or email us at support@thelifeerotic.com and we can provide you with your login information.

Q: How do I change my email address or password?

A: In order to change your email address password, you need to contact CCBill or Epoch, which can be done here: https://support.ccbill.com/ or here: http://www.epoch.com/billingsupport. They have greater access to your information, and therefore are the only ones who can change your email address.


BILLING AND SUBSCRIPTION

Q: How will charges appear on my credit card?

A: The charges will appear discreetly on your credit card as "HLP G.P."

Q: What is a Monthly Subscription?

A: A monthly subscription is one that recurs or rebills every month or 30 days.

Q: What does recur billing mean?

A: It means that you will be rebilled at a set price (for example, 29.99/month). That means that you will be charged 29.99 every month that your account is active.

Q: What billers do we use?

A: We use CCBill and Epoch

Q: How do I change or update my billing information?

A: In order to change anything regarding your billing, you would need to contact CCBill support or Epoch Support they are the only ones who have access to your billing information.

Q: What forms of payment do you accept?

A: We accept all major credit cards, as well as checks. For a more comprehensive list, go here or here

Q: Can I upgrade my account?

A: Visit http://thelifeerotic.com/members/upgrade/ to upgrade your account.

Q: How do I cancel my subscription?

A: You can either go to the CCBill support page (https://support.ccbill.com/) or the Epoch support page (http://www.epoch.com/billingsupport) and enter the subscription/member information required or you can contact us at support@thelifeerotic.com and we can cancel the account for you.


EMAIL PREFERENCES

Q: Subscribing to Site News Emails

A: To subscribe to our email newsletters, enter your email address at the bottom of the main page.

Q: Unsubscribing from Site News Emails

A: To unsubscribe, you can click the unsubscribe link at the bottom of any newsletter, or send your request to: support@thelifeerotic.com


TECHNICAL SUPPORT

Q: What web browser do we suggest?

A: We suggest using either Google Chrome or Mozilla Firefox.

Q: How do I clear my browsers cache?

A: It depends on the browser, but generally you will want to look for "Options" or "Preferences" and then look for Cache options or "Temporary Internet Files" or "Cookies." If you need more comprehensive instructions, contact us at support@thelifeerotic.com and tell us what browser you are using.

Q: How do I download movies and pictures?

A: If you click on a set or movie from the main updates page, at the bottom of the new page, you have different options of downloading. All the images are in zip files, and you can pick the size you want to download. The movies are generally in .mp4 format and available in HD download.

Q: What video format do we use?

A: We use and MP4 format. We suggest using VLC media player, which can be downloaded here: http://www.videolan.org/vlc/

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